I forgot my password
If you cannot remember the password of your your Octorate account,
click on Forgot your password? right from the registration page 😵
You'll be asked to insert your email address
and you'll then be able to generate a new password.
I want to reset my password
In case you wanted to change the password of your own account or the password linked to another user's account, go to the Settings > Users section👤
click on Edit and set the password again.
Remember: Password must be at least 8 characters with at least one capital, one small letter and one number.
I cannot get into my account
If you tried to access too many times with the wrong password,
the system could have temporarily frozen your access🔒
After 10 minutes it will be automatically unblocked.
Otherwise, get in touch with us and send us your ip address.
Do you have any questions?
Email us at firstname.lastname@example.org !
Talk to you soon!