There are two types of cancellation for VRBO and both can be done by the Channel Manager:

PROPERTY 🏡
You can proceed with the cancellation yourself from the booking detail, From Reservations > Edit, click on [Cancel Reservation] at the bottom of the page

For cancellations by the structure there are VRBO policies to protect the guest, so, before proceeding, consult your Market Manager on VRBO.

CUSTOMER 🌍
The guest can proceed with the cancellation of the booking through the WebConcierge, accessible via the link received in the booking confirmation email. 

Or you can create a specific Template and include the link inside it. Simply select the Minisite Reservation variable. 

You find it in the list of variables of the category Reservation 👇

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