ENGLISH - Support

Here you can find information to set up and exploit all the tools of our platform All-in-One (Channel Manager - Booking Engine EVO - PMS Real Planning)

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66 articles in this collection
Written by Marica Di Teo, Fabio, and Flavia Balzarro and 2 others

How to view customers' credit cards?

Use our free payment gateway to view the data of the credit cards directly on Octorate!
Written by Marica Di Teo
Updated yesterday

Web Concierge

Try the new web concierge to keep in touch with your guests and send them messages during their stay.
Written by Fabio
Updated over a week ago

Overbook auto-close

Set the automatic closure of your rooms depending on specific criteria
Written by Marica Di Teo
Updated this week

How to block the Check out on Octorate

Few steps to send the Check out to your portals!
Written by Flavia Balzarro
Updated over a week ago

Room Quantity auto-close

Set the automatic closure of your rooms depending on specific criteria
Written by Marica Di Teo
Updated this week

How to set the Release on Octorate

Few steps to send the release to your portals!
Written by Flavia Balzarro
Updated over a week ago

How to set Stop Sale on Octorate?

Few steps to send the stop sale to your portals!
Written by Flavia Balzarro
Updated over a week ago

Connect your property to Tripadvisor Rental!

Do you have a TripAdvisor account? Follow this article and complete the connection!
Written by Flavia Balzarro
Updated over a week ago

How to set the Max Stay on Octorate

Few steps to send the max stay to your portals!
Written by Marica Di Teo
Updated over a week ago

How to close a room from PMS?

Are you using the PMS and you need the close one or more rooms for a specific period? Read this article and find out how to do it!
Written by Flavia Balzarro
Updated over a week ago

Download ICS calendars of your rooms

Find out how to use ICS format to update your calendars
Written by Marica Di Teo
Updated over a week ago

How to manage credit cards of your reservations with Stripe

Check out our Payment gateway: display credit cards, pre-authorize and process payments online!
Written by Lorenzo Octorate
Updated over a week ago

How to create a Guest list

Keep a register with your regular guests' data inside Octorate!
Written by Lorenzo Octorate
Updated over a week ago

Receipts report and Daily closure: export them to Excel!

Discover all the PMS Real Planning's functions!
Written by Lorenzo Octorate
Updated over a week ago

Expedia pricing model configuration: Per Day or Occupancy Based?

Choose the one that suits you best!
Written by Lorenzo Octorate
Updated over a week ago

How to grant booking options from Octorate

Make a special offer and to send it easily to your guests via email!
Written by Daniela Capozzi
Updated over a week ago

How to create an invoice from Octorate

Have a look at our new invoicing system: easy, friendly, flexible!
Written by Daniela Capozzi
Updated over a week ago

Enable Stripe on your Octorate account!

Do you have a Stripe account and you want to manage your guest's credit cards from Octorate? Follow this article, it's so easy!
Written by Daniela Capozzi
Updated over a week ago

Don't update matched rooms

Update only one rate and leave unchanged all the others connected!
Written by Daniela Capozzi
Updated over a week ago

Export your Octorate calendar to HomeAway through iCal

Manage all your distribution channels through Octorate!
Written by Daniela Capozzi
Updated over a week ago

Set your cancellation policy for Booking Engine EVO reservations

Let your customers know the terms and conditions to book on your website!
Written by Daniela Capozzi
Updated over a week ago

How to use option "Triplicate price"

Use this function if you have an allotment on any OTA but you don't want to leave the room unsold!
Written by Daniela Capozzi
Updated over a week ago

How to block check-in for specific dates

Keep your rooms open without accepting arrivals!
Written by Daniela Capozzi
Updated over a week ago

How to change room order display on Octorate calendar

Organize your accommodations in a different way!
Written by Daniela Capozzi
Updated over a week ago

Rooms autoclosing

Close your rooms for a specific period from today!
Written by Daniela Capozzi
Updated over a week ago

How to create a new room or apartment

Add quickly a new accommodation to your property!
Written by Daniela Capozzi
Updated over a week ago

How to import and map a new room to Octorate

Already connected an OTA but you want to add a new room? Here is how you do it in a few clicks!
Written by Daniela Capozzi
Updated over a week ago

Account and book-keeping statistics

Download a full report to keep your finances under control!
Written by Daniela Capozzi
Updated over a week ago

Availability settings from Octorate calendar

Start or stop selling your rooms online in a few clicks!
Written by Daniela Capozzi
Updated over a week ago

Price settings from Octorate calendar

Send the prices of your rooms to all your OTAs in a few clicks!
Written by Daniela Capozzi
Updated over a week ago

Export your reservations to a Excel report

Download a full report of all your bookings!
Written by Daniela Capozzi
Updated this week

Minimum Stay settings from Octorate calendar

Apply restrictions for the length of stay of your rooms or apartments
Written by Daniela Capozzi
Updated over a week ago

"CANCELLED BY CRON" FOR BOOKING ENGINE RESERVATIONS

You see this sentence on a cancelled reservation but you don't know what it means? Here is the answer you were looking for!
Written by Daniela Capozzi
Updated over a week ago

How to set check-in for specific days of the week

Let your client make a reservation only on a certain day of the week!
Written by Daniela Capozzi
Updated over a week ago

How to use option "Reservation split"

Need to move your guests from one room to another during their stay? Do it in a few clicks with PMS Real Planning.
Written by Daniela Capozzi
Updated over a week ago

How to connect and map a new OTA

Connecting OTAs to your Channel Manager has never easier!
Written by Daniela Capozzi
Updated over a week ago

Rate intelligence for owners of small hotels.

Revenue Management, pricing strategies, booking windows, price conditions, forecasting and optimization.
Written by Fabio
Updated over a week ago

How to set up the Revenue Share function

Manage your business profit allocation by setting a maximum of 5 partners and suppliers!
Written by Daniela Capozzi
Updated over a week ago

Create discounts and coupons for your Booking Engine EVO

Create special offers to attract your customers to your website's reservation service: Direct Booking means zero commissions!
Written by Daniela Capozzi
Updated over a week ago

Updates History

Check the modification records of your business and take control of the digital operations carried out in your account!
Written by Daniela Capozzi
Updated over a week ago

How to download the weekly check-in report

Keep your business' arrivals under control with one click!
Written by Daniela Capozzi
Updated over a week ago

How to create your free website with OctoSite

Do you need a website where you can receive direct bookings without any commission? Try OctoSite: fast, easy, free!
Written by Daniela Capozzi
Updated over a week ago

How to send automated emails to your guests

Create new automatic text models for your guests!
Written by Daniela Capozzi
Updated this week

How to add extra costs on invoices

Do you offer other services in addition to lodging? Set them in a few steps and add them in your invoice!
Written by Daniela Capozzi
Updated over a week ago
Configuration

Request the connection between Octorate and Booking.com

Manage all your OTAs with Octorate Channel Manager
Written by Daniela Capozzi
Updated over a week ago

Suite room

If you sell your rooms individually and altogether, this option could really help you out!
Written by Daniela Capozzi
Updated over a week ago

Connecting Octorate to TripAdvisor (Instant Booking)

Manager your distribution channels and OTAs through Octorate Channel Manager!
Written by Daniela Capozzi
Updated over a week ago

How do I create a virtual room?

Creating and configuring a virtual room
Written by Daniela Capozzi
Updated over a week ago

Matched Rooms

This feature will allow you to automatically manage multiple rates for a certain type of room
Written by Daniela Capozzi
Updated over a week ago

Error messages on the Dashboard

Correct eventual errors or failures from your Dashboard!
Written by Daniela Capozzi
Updated over a week ago

Error messages: "Octorate availability not match with..."

The Channel Manager indicates you an availability discrepancy between Octorate and OTAs? This is how you can fix it quickly!
Written by Daniela Capozzi
Updated over a week ago

How to manage credit cards of your reservations with SysPay

Check out our Payment gateway: display credit cards, pre-authorize and process payments online!
Written by Daniela Capozzi
Updated over a week ago

Set rates for midweek & weekend days

Sell your rooms for a higher price on weekends!
Written by Daniela Capozzi
Updated over a week ago

How to launch a synchronization from Octorate calendar

Line up your prices on all distribution channels!
Written by Daniela Capozzi
Updated over a week ago

Set-up your calendar and inventory

Push prices, availabilities and minimum stay to your OTAs.
Written by Daniela Capozzi
Updated over a week ago